Data Deletion Instructions

Last updated: August 4, 2026

You can ask us to delete the data we hold about you at any time, whether you are a business using YourWingman or a customer who messaged a business that uses it.

How to request deletion

Email [email protected] with the subject line "Data deletion request" and include the Instagram username of the account involved. If you are a customer who messaged a business, include the username of the business you messaged so we can locate the conversation. We confirm receipt within 5 business days and complete deletion within 30 days.

Removing the app instead

If you are a business, you can also disconnect YourWingman from Instagram directly. Open Instagram, go to Settings, then Website Permissions or Apps and Websites, and remove YourWingman. Instagram notifies us automatically and we immediately revoke the stored access token so no further messages can be sent or read. Your stored conversation data is then removed on the schedule described below, or immediately if you email us.

What gets deleted

• The Instagram access token and account identifiers we stored for the connected account.
• The business details configured for automated replies.
• Stored direct message history, including message text and any attachments we cached.
• Profile information we retrieved for people who messaged the account.

What we may keep

We may retain records we are legally required to keep, such as billing records, and aggregate logs that contain no personal information. These are never used to contact you.

Contact

Email [email protected] with any questions about a deletion request.